FAQ

Purchase

What’s your return policy?
In the case of a return, please contact us at info@vignolifood.com for return permission and instructions on how to pack and where to ship your damaged product. In the case of a return, the shipping costs are non-refundable. The product cannot be returned and refunded if it has been opened. We do not foresee the possibility of a return if the reason is the client does not like the product.

What happens if I buy and the products get damaged during transit?
We will exchange or refund your order. Please provide a photo and description of the damage and email us at orders@vignolifood.com

What should I do if I have a problem with my order?
If you would like to cancel or change an order, please let us know by email as soon as possible, as we do charge a restocking fee in some scenarios.
If you have a problem with an order (missing item, damage, etc.) send an email with your name and order number to orders@vignolifood.com and please include photos of any damage.

If you think you’re missing an item, please include a photo of the shipping boxes to help us reconcile the order and identify the issue.

I have a discount code. Where do I enter it?

Your discount code can be entered on the checkout page.
You can only use one code per order

Do you have a wholesale department?
Please email wholesale@vignolifood.com to learn more about carrying our product in your store.

Purchase

What’s your return policy?
In the case of a return, please contact us at info@vignolifood.com for return permission and instructions on how to pack and where to ship your damaged product. In the case of a return, the shipping costs are non-refundable. The product cannot be returned and refunded if it has been opened. We do not foresee the possibility of a return if the reason is the client does not like the product.

What happens if I buy and the products get damaged during transit?
We will exchange or refund your order. Please provide a photo and description of the damage and email us at orders@vignolifood.com

What should I do if I have a problem with my order?
If you would like to cancel or change an order, please let us know by email as soon as possible, as we do charge a restocking fee in some scenarios.
If you have a problem with an order (missing item, damage, etc.) send an email with your name and order number to orders@vignolifood.com and please include photos of any damage.

If you think you’re missing an item, please include a photo of the shipping boxes to help us reconcile the order and identify the issue.

I have a discount code. Where do I enter it?

Your discount code can be entered on the checkout page.
You can only use one code per order

Do you have a wholesale department?
Please email wholesale@vignolifood.com to learn more about carrying our product in your store.